Our Rede D’ Or São Luiz
When 2021 came to an end we had 64 own hospitals and 3 managed hospitals, 50 clinics, 12 diagnosis labs and we were present in 11 Brazilian states (Paraná, São Paulo, Rio de Janeiro, Bahia, Sergipe, Pernambuco, Ceará, Maranhão, Paraíba, Mato Grosso do Sul and Minas Gerais) and the Federal District.
In order to reaffirm our commitment to increase Rede D’Or São Luiz’s reach and presence, we added 12 new hospitals in one year and reached the states of Paraíba, with Hospital Nossa Senhora das Neves and Clim; Mato Grosso do Sul, with Hospital Proncor; and Minas Gerais, with Biocor Hospital de Doenças Cardiovasculares.
We also marked our arrival in Brazil’s Northern region, by managing Yutaka Takeda and Cinco de Outubro hospitals, in the state of Pará. Both hospitals belong to Vale, whose 10-year agreement was executed in 2021. In addition to these two, we also manage Hospital Estadual da Criança, in Rio de Janeiro.
In terms of numbers, we have 10,618 beds, of which 8,946 are operating. 67,000 direct and indirect employees offer complete and unified care to millions of patients and visitors every day.
X-Ray of Rede D’Or São Luiz
Units and Operation
Hospitals, clinics and physician's offices Rede D’ Or São Luiz has a broad network of hospitals, clinics and physicians’ offices that offer services that range from prevention to high- complexity treatments, always focused on complete, continuous and coordinated care. More information on Rede D'Or São Luiz’s hospitals can be found on (Financial Capital), and about clinics and physician’s offices on (Financial Capital)
Oncologia D’Or
Currently comprising 50 units in eight states and the Federal District, our specialized oncology care structure has more than 670 physicians and 1,100 employees dedicated to diagnosing and treating all types of cancer, serving 9,000 patients per month on average. The unit also conducts awareness campaigns on cancer risk factors, care, prevention and diagnosis. Find more information on Oncologia D’Or on (Intellectual Capital) of this Report.
D’Or Institute for Research and Education (IDOR)
With a large number of highly qualified researchers and health care professionals as well as strategic partnerships with Brazilian and international universities and research & education institutes, IDOR is Rede D’Or São Luiz’s research and innovation arm, which fosters science, innovation and health technology development. In 2021, IDOR channeled the efforts of its researchers to fighting the coronavirus, creating 10 research fronts (IDOR Science against Covid). Thus, IDOR supported the mental health platform, contributed to vaccine clinical trials and disseminated information to society. At the same time, IDOR maintained its original research areas.
D’Or Consultoria
Managing more than 2.2 million lives and over 1.7 thousand clients, D’Or Consultoria comprises a team of specialists in insurance and corporate benefits. Currently active in 7 Brazilian states, D’Or Consultoria is responsible for operational as well as risk and health management, consulting services, market diagnosis and assessment, marketing services and specialized communication.
D’Or Soluções
Through D’Or Soluções, we offer tailored solutions for companies, in a new concept of consulting that plugs occupational health and safety management into Brazil’s largest hospital network.
Gestão Total da Saúde (GTS)
Through GTS, Rede D’Or São Luiz makes available a set of integrated services geared towards full health care management; Primary Care coordination, Medium- and High- Complexity Outpatient Care and Hospital Care; appointment scheduling, complementary tests, outpatient and hospital procedures and regulation.
Richet Medicina & Diagnóstico
The company acts both on hospital care and in partnership with clinics specializing in fertility, medical check- up for executives, geriatrics, sports medicine, nutritional support and occupational health care. It also offers a laboratory structure to clinical research centers with technical, operational and logistics support.
52 accredited hospitals
which means 81% our network were accredited by the end of 2021.
In order to validate Rede D’Or São Luiz’s quality standards, we submit our units to external Accreditation assessments. The accreditation model to be adopted, whether the Organização Nacional de Acreditação (ONA)’s framework or international frameworks (Joint Commission – JCI, NIAHO or Qmentum), varies according to the organization’s profile and strategy. At year-end, 81% of our hospitals (52 units) were Accredited.
In 2021, we received 8 new certifications (Bangu, Real D’Or, Ribeirão Pires, São Carlos and Samer received ONA 1; and DF Star, São Luiz Anália Franco and São Luiz Morumbi received their first certification by the Joint Commission International - JCI). Moreover, we received 10 recertifications (4 by ONA – Niterói D’Or, Oeste D’Or, Assunção and Esperança Olinda; 5 by Qmentum – Barra D’Or, Quinta D’Or, Aliança, ViValle and Brasil; and 1 by JCI – Memorial São José). Two units were upgraded from ONA 2 to ONA 3 – São Luiz São Caetano and Bartira.
During the year, our Acreditar PIO X , Biosphere and Anchieta Clinics, in the Federal District, once again received JCI Accreditation, which certifies the compliance with international good practices standards. In turn, Oncologia D’Or São Caetano was recertified by ONA. This recertification reinforces that quality standards in oncology patient care are maintained and also reaffirms our care for quality and safety in serving each patient. In September, Oncologia D’Or Taquatinga, a clinic recently opened in Brasília was accredited by JCI. Clinics located inside Rede D’Or São Luiz’s hospitals were also accredited throughout 2021, along with said hospitals. It was the case of the clinic based in the DF Star hospital, which received the JCI certification just like Hospital Anália Franco. Hospital Assunção’s clinic was recertified by ONA.
At Rede D’Or São Luiz, we have Brazil’s largest robotic structure with 18 robots in 17 hospitals: São Luiz Itaim, São Luiz Morumbi, Brasil, Quinta D’Or, CopaStar, Copa D’Or, Barra D’Or, Esperança, Vila Nova Star, São Luiz Anália Franco, São Vicente, São Rafael, Santa Helena, DF Star, São Lucas, São Luiz Jabaquara and Aliança.
Robot-assisted surgery is the most advanced technology we rely on to care for our patients. The use of robots provides increased precision, 3D view for surgeons, shorter admission time, less infection risks and better and faster postoperative recovery.
Robot-assisted surgeries
Quantity
From 2015 to 2021, we performed 18,010 surgeries and 20,461 procedures with robotic assistance. In line with investments in cutting- edge equipment, since 2016 we have also invested in training and updating for both Rede D’Or São Luiz and external physicians through the Robot-assisted Surgery Certification Program. With the approval of Colégio Brasileiro de Cirurgiões (CBC in Portuguese) for the program’s quality and efficacy, we have certified over 260 physicians in the states of São Paulo, Rio de Janeiro, Pernambuco, Sergipe, Bahia and the Federal District. In 2021 alone, we issued 141 certificates (102 for our own medical staff and 39 for external ones), compared to 38 in 2020 (33 in-house and 5 external).
From 2015 to 2021, we performed 18,010 surgeries and 20,461 procedures with robotic assistance. In line with investments in cutting-edge equipment, since 2016 we have also invested in training and updating for both Rede D’Or São Luiz and external physicians through the Robot- assisted Surgery Certification Program.
Seeking to become increasingly aware of our impacts in the regions where we operate, we are adopting a set of sustainability criteria in Rede D’Or São Luiz’s new construction projects. The main focus is to reduce energy and water consumption and increase safety at the units.
Therefore, we point out the adoption of automated systems at our units’ critical areas (operating rooms, isolation rooms, obstetric and exams rooms) to control, run and monitor heating, ventilation and air conditioning (HVAC) systems most of the time. Sustainable practices also apply to administrative buildings.
An example of our commitment to sustainable buildings in 2021 is the innovative project of Maternidade Star, in the city of São Paulo, which was fully designed to comply with ESG aspects. Learn more on Natural capital, Maternidade Star.
To reaffirm our commitment to protecting the environment and population’s health, Rede D’ Or São Luiz has joined the Healthy Hospitals Project (PHS in Portuguese) in 2015. Currently, 42 hospitals participate in the project. Out of those, 17 have been recognized during the Health Hospitals Seminar in 2021, for simultaneously joining in 2 projects – Climate Challenge and Waste Challenge – and other 16 Rede D’Or São Luiz’s hospitals were recognized for simultaneously joining in 3 projects - Climate Challenge, Energy Challenge and Waste Challenge.
Our commitment to the Race to Zero campaign:
In 2021, Rede D’ Or São Luiz joined the international campaign Race to Zero and committed to decarbonize its facilities, cut emissions intensity by 2030 and zero its net emissions by 2050. Rede D’Or São Luiz is one of the nine Brazilian health care institutions to join the campaign participants group, which comprises more than 3,000 hospitals and health care systems in 18 countries. Race to Zero is supported by the United Nations Framework Convention on Climate Change and gathers leaders and players from several sectors committed to achieve the Paris Agreement’s goals.
Aligned with its engagement in the topic, Rede D’Or São Luiz also attended the 14th Healthy Hospitals Seminar (SHS in Portuguese) in 2021, with the theme “Race to zero: health care sector’s plea to fight the climate emergency”. The seminar was organized in a partnership between the Sanitary Surveillance Center, a segment of the State of São Paulo’s Health Department, and the international organization Health Care Without Harm.
It is important to emphasize that Rede D’Or São Luiz began a greenhouse gas inventory project in 2016, as a pilot project in the Anália Franco unit. In the 2021 cycle, whose reference year was 2020, 48 hospitals were taking stock of their emissions. The Company currently has 78 business units, comprising 61 hospitals, 10 Richet labs and seven oncology clinics taking stock of their emissions, all of which are submitted to external check.
