{"id":5012,"date":"2022-03-04T13:11:21","date_gmt":"2022-03-04T13:11:21","guid":{"rendered":"https:\/\/rededor2021.blendon.com.br\/integridade-e-conformidade\/"},"modified":"2022-06-13T14:50:07","modified_gmt":"2022-06-13T14:50:07","slug":"integrity-and-compliance","status":"publish","type":"page","link":"https:\/\/rededor2021.blendon.com.br\/en\/integrity-and-compliance\/","title":{"rendered":"Integrity and compliance"},"content":{"rendered":"\n<p>At Rede D\u2019Or S\u00e3o Luiz, we are committed to keeping the highest ethics and integrity standards in our care delivery practices and in the relationship with all stakeholders, including our commercial transactions. Therefore, we have a Code of Conduct, which lays down all our principles, an <a href=\"https:\/\/www.rededorsaoluiz.com.br\/o-grupo\/integridade-e-etica\" target=\"_blank\" rel=\"noreferrer noopener\">Anti-Corruption Corporate Policy<\/a> and an Integrity Program.<\/p>\n\n\n\n<p><br>Full compliance with said documents contributes to business growth, sustainability and perpetuity. We did not record any confirmed corruption cases in 2021.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" width=\"210\" height=\"98\" src=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/04\/Numero-total-e-natureza-dos-casos-confirmados-de-corrupcao.png\" alt=\"\" class=\"wp-image-1565\"\/><\/figure><\/div>\n\n\n<style id=\"kb-advancedheading_7bb351-cc1\">#kt-adv-heading_7bb351-cc1, #kt-adv-heading_7bb351-cc1 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_7bb351-cc1[data-kb-block=\"kb-adv-heading_7bb351-cc1\"], .kadence-advanced-heading-wrapper .kt-adv-heading_7bb351-cc1[data-kb-block=\"kb-adv-heading_7bb351-cc1\"]{text-align:center;color:#005da9;}<\/style>\n<p class=\"kt-adv-heading_7bb351-cc1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_7bb351-cc1\"><strong>Total number and nature of confirmed corruption cases<\/strong><\/p>\n\n\n\n<div class=\"gri\" class=\"wp-block-brad-border-box\">(GRI 205-3)<\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\"><style id=\"kb-advancedheading_894609-512\">#kt-adv-heading_894609-512, #kt-adv-heading_894609-512 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_894609-512[data-kb-block=\"kb-adv-heading_894609-512\"], .kadence-advanced-heading-wrapper .kt-adv-heading_894609-512[data-kb-block=\"kb-adv-heading_894609-512\"]{text-align:center;font-size:20px;font-weight:bold;color:#00274f;}<\/style>\n<p class=\"kt-adv-heading_894609-512 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_894609-512\"><strong>2019<\/strong><\/p>\n\n\n<style id=\"kb-advancedheading_18727d-5b3\">#kt-adv-heading_18727d-5b3, #kt-adv-heading_18727d-5b3 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_18727d-5b3[data-kb-block=\"kb-adv-heading_18727d-5b3\"], .kadence-advanced-heading-wrapper .kt-adv-heading_18727d-5b3[data-kb-block=\"kb-adv-heading_18727d-5b3\"]{text-align:center;color:#00274f;}<\/style>\n<p class=\"kt-adv-heading_18727d-5b3 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_18727d-5b3\"><strong>No such cases in the reporting period<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\"><style id=\"kb-advancedheading_1fc4ec-1e4\">#kt-adv-heading_1fc4ec-1e4, #kt-adv-heading_1fc4ec-1e4 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_1fc4ec-1e4[data-kb-block=\"kb-adv-heading_1fc4ec-1e4\"], .kadence-advanced-heading-wrapper .kt-adv-heading_1fc4ec-1e4[data-kb-block=\"kb-adv-heading_1fc4ec-1e4\"]{text-align:center;font-size:20px;font-weight:bold;color:#00274f;}#kt-adv-heading_1fc4ec-1e4 mark, #kt-adv-heading_1fc4ec-1e4 .wp-block-kadence-advancedheading mark, .kt-adv-heading_1fc4ec-1e4[data-kb-block=\"kb-adv-heading_1fc4ec-1e4\"] mark{padding:0px 0px 0px 0px;}<\/style>\n<p class=\"kt-adv-heading_1fc4ec-1e4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_1fc4ec-1e4\"><strong>2020<\/strong><\/p>\n\n\n<style id=\"kb-advancedheading_254d44-225\">#kt-adv-heading_254d44-225, #kt-adv-heading_254d44-225 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_254d44-225[data-kb-block=\"kb-adv-heading_254d44-225\"], .kadence-advanced-heading-wrapper .kt-adv-heading_254d44-225[data-kb-block=\"kb-adv-heading_254d44-225\"]{text-align:center;color:#00274f;}<\/style>\n<p class=\"kt-adv-heading_254d44-225 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_254d44-225\"><strong>No such cases in the reporting period<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\"><style id=\"kb-advancedheading_f89b4b-f86\">#kt-adv-heading_f89b4b-f86, #kt-adv-heading_f89b4b-f86 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_f89b4b-f86[data-kb-block=\"kb-adv-heading_f89b4b-f86\"], .kadence-advanced-heading-wrapper .kt-adv-heading_f89b4b-f86[data-kb-block=\"kb-adv-heading_f89b4b-f86\"]{text-align:center;font-size:20px;font-weight:bold;color:#00274f;}#kt-adv-heading_f89b4b-f86 mark, #kt-adv-heading_f89b4b-f86 .wp-block-kadence-advancedheading mark, .kt-adv-heading_f89b4b-f86[data-kb-block=\"kb-adv-heading_f89b4b-f86\"] mark{padding:0px 0px 0px 0px;}<\/style>\n<p class=\"kt-adv-heading_f89b4b-f86 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_f89b4b-f86\"><strong>2021<\/strong><\/p>\n\n\n<style id=\"kb-advancedheading_f270a5-a17\">#kt-adv-heading_f270a5-a17, #kt-adv-heading_f270a5-a17 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_f270a5-a17[data-kb-block=\"kb-adv-heading_f270a5-a17\"], .kadence-advanced-heading-wrapper .kt-adv-heading_f270a5-a17[data-kb-block=\"kb-adv-heading_f270a5-a17\"]{text-align:center;color:#00274f;}<\/style>\n<p class=\"kt-adv-heading_f270a5-a17 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_f270a5-a17\"><strong>No such cases in the reporting period<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style id=\"kb-accordion_fb5d30-bc\">.kt-accordion-id_fb5d30-bc .kt-accordion-panel-inner {border-width:0px 0px 0px 0px;}.kt-accordion-id_fb5d30-bc .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header {color:#005da9;background:#ffffff;border-color:#555555 #555555 #7ccef5 ;font-size:18px;line-height:24px;font-family:Open Sans;font-style:normal;font-weight:400;border-radius:0px 0px 0px 0px;border-width:0px 0px 2px 0px;padding-top:10px;padding-right:14px;padding-bottom:10px;padding-left:14px;margin-top:1px;}.kt-accordion-id_fb5d30-bc .kt-blocks-accordion-header .kt-btn-svg-icon svg {width:18px;height:18px;}.kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:before {background:#005da9;}.kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger {background:#005da9;}.kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before {background:#ffffff;}.kt-accordion-id_fb5d30-bc .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, .kt-accordion-id_fb5d30-bc .kt-accordion-header-wrap .kt-blocks-accordion-header:focus {color:#005da9;background:#f2f2f2;border-color:#eeeeee #eeeeee #7ccef5 #eeeeee;}.kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, .kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus .kt-blocks-accordion-icon-trigger:before {background:#005da9;}.kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, .kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:focus .kt-blocks-accordion-icon-trigger {background:#005da9;}.kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, .kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:focus .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:focus .kt-blocks-accordion-icon-trigger:before {background:#f2f2f2;}.kt-accordion-id_fb5d30-bc .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active {color:#7ccef5;background:#00274f;border-color:#444444 #444444 #444444 #444444;}.kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before {background:#7ccef5;}.kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger {background:#7ccef5;}.kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_fb5d30-bc:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before {background:#00274f;}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-wrap kt-accordion-id_fb5d30-bc kt-accordion-has-16-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane_3cc485-45\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Code of Conduct<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"gri\" class=\"wp-block-brad-border-box\">GRI 102-25<\/div>\n\n\n\n<p>Our Code of Conduct informs employees on expected behavior in the relationship with colleagues and other stakeholders (clients, suppliers, government operatives, community and the press). The Code covers several topics, including laws, standards and regulations, professional conduct, transparency in relationships and mutual responsibility. All employees must be informed and accept the Company\u2019s Code of Conduct by signing a statement electronically. If applicable, they must also inform the company about any situation that might be considered a possible conflict of interest.<\/p>\n\n\n\n<p>Periodic reviews have enabled us to keep our Code of Conduct up to date regarding changes in social behaviors, laws and regulations, such as the Brazilian General Data Protection Act (LGPD, in Portuguese).<\/p>\n\n\n\n<p class=\"has-primary-color has-text-color\" style=\"font-size:11px\"><strong>Complying with the legislation in force, the Company does not make contributions to political campaigns, political parties, lobbyists or lobby organizations, trade association and other groups exempt from paying taxes.<\/strong><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane_d566ca-1e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Anti-Corruption Corporate Policy<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel\"><div class=\"kt-accordion-panel-inner\">\n<p>The main purposes of Rede D\u2019Or S\u00e3o Luiz\u2019s Anti-Corruption Corporate Policy are to prevent bribes and corruption, maintain our image and reputation and enable the immediate response to any matters on conduct. The document covers specific topics, such as the receipt and offer of gifts, political contributions, recordkeeping and internal controls, training and rules enforcement. The Policy is applicable to all of Rede D\u2019Or S\u00e3o Luiz\u2019s directors, executive officers, employees, representatives and third parties.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-14 kt-pane_c49f02-c8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Ethical guidelines campaigns<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel\"><div class=\"kt-accordion-panel-inner\">\n<p>To help our Employees with understanding attitudes that can be considered potential acts that violate our code of conduct\u2019s ethical guidelines, we carried out communication campaigns addressing material topics to the company as well as society, such as sexual harassment and discrimination.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-15 kt-pane_a2c106-de\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Integrity Program<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:auto 23%\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" width=\"720\" height=\"1024\" src=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/05\/Programa-de-Integridade-720x1024.png\" alt=\"\" class=\"wp-image-3906 size-full\" srcset=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/05\/Programa-de-Integridade-720x1024.png 720w, https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/05\/Programa-de-Integridade-211x300.png 211w, https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/05\/Programa-de-Integridade-768x1092.png 768w, https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/05\/Programa-de-Integridade.png 797w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>Our <strong>Integrity Program<\/strong> sets forth the implementation of mechanisms used to prevent, identify and fight corruption, bribery and frauds in bidding processes and the relationship with Public Authorities, ensuring Rede D\u2019Or S\u00e3o Luiz\u2019s full commitment to ethics and transparency. It is based on the Brazilian Anti-Corruption Law (12.846\/13) and the respective decree (8.420\/15) and relies on the commitment of the senior management, who safeguards its application to the Company\u2019s daily activities.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:33.33%\">\n<p><strong>Pillars of the Integrity Program<\/strong><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-full is-resized\"><img loading=\"lazy\" src=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/05\/processo-de-materialidade-3.png\" alt=\"\" class=\"wp-image-1805\" width=\"80\" height=\"50\"\/><\/figure><\/div>\n\n\n\n<ul><li>Risks and Controls<\/li><li>Whistleblowing Channel<\/li><li>Accountability<\/li><li>and Independence<\/li><li>Policies, rules and procedures<\/li><li>Communication and training<\/li><li>Senior management commitment<\/li><\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:66.66%\">\n<p>To spread and consolidate the compliance and anti-corruption culture at Rede D\u2019Or S\u00e3o Luiz, we offer specific training on the topics to our internal stakeholders. Throughout 2020 and 2021, after the implementation of the DL (distance learning platform), 55,855 employees completed the compliance training, which have included topics related to Rede D\u2019Or S\u00e3o Luiz\u2019s code of conduct and internal rules regarding the topic, accounting for 87% of our total staff. Furthermore, we also made available a training focused on anti-corruption practices, with 2,015 managers trained and approved, accounting for 85% of our target audience.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-16 kt-pane_44a6f6-1b\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Whistleblowing Channel<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"gri\" class=\"wp-block-brad-border-box\">GRI 102-17<\/div>\n\n\n\n<p>Any kind of misconducts can and must be recorded in our Whistleblowing Channel, which is available 24x7, on the phone or the internet (via e-mail or on the website). To provide more safety and peace of mind, claims can be anonymous, as set forth in the Code of Conduct and the Whistleblowing Channel\u2019s internal rules and ensured by a specialized and independent company.<\/p>\n\n\n\n<p>The Compliance department is responsible for the Channel and manages received claims, submitting them to the respective departments. The department considers the type and complexity of each claim and commits to address 100% of them. Highly critical complaints can also be evaluated eventually by Rede D\u2019Or S\u00e3o Luiz\u2019s senior management.<\/p>\n\n\n\n<p id=\"block-f7612660-0ad2-4e6b-85cd-53da29f03144\">In 2021, we received a total of 1,963 claims, most of them related to misconducts (652), followed by non-compliance with rules and internal policies (434) and moral harassment or aggression (368). The aforementioned claim types account for 74% of the total claims received. Up to year-end, 396 complaints were under analysis, 592 were found unsubstantiated and 541 substantiated. Other complaints (26%) are nor related to the whistleblowing channel, but to other communication channels, such as the Ombudsman Office and Contact Us. In the latter case, the proper disciplinary measures have been applied, in accordance with the internal rules.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style id=\"kb-advancedheading_6eb7f1-618\">#kt-adv-heading_6eb7f1-618, #kt-adv-heading_6eb7f1-618 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_6eb7f1-618[data-kb-block=\"kb-adv-heading_6eb7f1-618\"], .kadence-advanced-heading-wrapper .kt-adv-heading_6eb7f1-618[data-kb-block=\"kb-adv-heading_6eb7f1-618\"]{text-align:center;color:#00274f;}<\/style>\n<p class=\"kt-adv-heading_6eb7f1-618 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_6eb7f1-618\"><strong>Received claims<\/strong><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"block-844facb5-f5ee-409c-a382-60a29951feed\" class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" width=\"552\" height=\"205\" src=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/06\/Received-claims.png\" alt=\"\" class=\"wp-image-5592\" srcset=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/06\/Received-claims.png 552w, https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/06\/Received-claims-300x111.png 300w\" sizes=\"(max-width: 552px) 100vw, 552px\" \/><\/figure><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style id=\"kb-rowlayout_3c8bf3-2f\">#kt-layout-id_3c8bf3-2f{background-color:#7ccef5;}#kt-layout-id_3c8bf3-2f > .kt-row-column-wrap{padding-top:50px;padding-bottom:50px;padding-left:50px;padding-right:50px;}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_3c8bf3-2f\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_3c8bf3-2f\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_c89af1-9b\"><div class=\"kt-inside-inner-col\"><style id=\"kb-rowlayout_50e6d5-a9\">@media all and (min-width: 768px){#kt-layout-id_50e6d5-a9 > .kt-row-column-wrap > .inner-column-1{flex:0 1 10%;-webkit-flex:0 1 10%;}#kt-layout-id_50e6d5-a9 > .kt-row-column-wrap > .inner-column-2{flex:0 1 90%;-webkit-flex:0 1 90%;}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_50e6d5-a9\" class=\"kt-row-layout-inner kt-layout-id_50e6d5-a9\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-default kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row  kt-custom-first-width-10  kt-custom-second-width-90\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_1f192e-a8\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" width=\"100\" height=\"83\" src=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/05\/canal-de-denuncia.png\" alt=\"\" class=\"wp-image-2277\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_cf2812-c2\"><div class=\"kt-inside-inner-col\"><style id=\"kb-advancedheading_06e767-659\">#kt-adv-heading_06e767-659, #kt-adv-heading_06e767-659 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_06e767-659[data-kb-block=\"kb-adv-heading_06e767-659\"], .kadence-advanced-heading-wrapper .kt-adv-heading_06e767-659[data-kb-block=\"kb-adv-heading_06e767-659\"]{color:#00274f;}<\/style>\n<h3 class=\"kt-adv-heading_06e767-659 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_06e767-659\"><strong>Rede D\u2019 Or S\u00e3o Luiz\u2019s and Richet\u2019s Whistleblowing Channel<\/strong><\/h3>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:100px\">\n<div class=\"wp-block-image\"><figure class=\"alignleft size-full\"><img loading=\"lazy\" width=\"75\" height=\"74\" src=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/04\/telefone-3.png\" alt=\"\" class=\"wp-image-1623\"\/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:692px\"><style id=\"kb-advancedheading_9ffef0-9110\">#kt-adv-heading_9ffef0-9110, #kt-adv-heading_9ffef0-9110 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_9ffef0-9110[data-kb-block=\"kb-adv-heading_9ffef0-9110\"], .kadence-advanced-heading-wrapper .kt-adv-heading_9ffef0-9110[data-kb-block=\"kb-adv-heading_9ffef0-9110\"]{color:#00274f;}<\/style>\n<p class=\"kt-adv-heading_9ffef0-9110 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_9ffef0-9110\"><strong>Telephone<\/strong><\/p>\n\n\n\n<p class=\"has-white-color has-text-color\">0800 377 8031<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:100px\">\n<div class=\"wp-block-image\"><figure class=\"alignleft size-full\"><img loading=\"lazy\" width=\"75\" height=\"74\" src=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/04\/site-5.png\" alt=\"\" class=\"wp-image-1625\"\/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:692px\"><style id=\"kb-advancedheading_77d6e0-0f11\">#kt-adv-heading_77d6e0-0f11, #kt-adv-heading_77d6e0-0f11 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_77d6e0-0f11[data-kb-block=\"kb-adv-heading_77d6e0-0f11\"], .kadence-advanced-heading-wrapper .kt-adv-heading_77d6e0-0f11[data-kb-block=\"kb-adv-heading_77d6e0-0f11\"]{color:#00274f;}#kt-adv-heading_77d6e0-0f11 mark, #kt-adv-heading_77d6e0-0f11 .wp-block-kadence-advancedheading mark, .kt-adv-heading_77d6e0-0f11[data-kb-block=\"kb-adv-heading_77d6e0-0f11\"] mark{padding:0px 0px 0px 0px;}<\/style>\n<p class=\"kt-adv-heading_77d6e0-0f11 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_77d6e0-0f11\"><strong>Website<\/strong><\/p>\n\n\n\n<p class=\"has-white-color has-text-color\">www.canalconfidencial.com.br\/canalconfidencial\/<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:100px\">\n<div class=\"wp-block-image\"><figure class=\"alignleft size-full\"><img loading=\"lazy\" width=\"75\" height=\"74\" src=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/04\/E-mail-3.png\" alt=\"\" class=\"wp-image-1627\"\/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:692px\"><style id=\"kb-advancedheading_513143-c212\">#kt-adv-heading_513143-c212, #kt-adv-heading_513143-c212 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_513143-c212[data-kb-block=\"kb-adv-heading_513143-c212\"], .kadence-advanced-heading-wrapper .kt-adv-heading_513143-c212[data-kb-block=\"kb-adv-heading_513143-c212\"]{color:#00274f;}#kt-adv-heading_513143-c212 mark, #kt-adv-heading_513143-c212 .wp-block-kadence-advancedheading mark, .kt-adv-heading_513143-c212[data-kb-block=\"kb-adv-heading_513143-c212\"] mark{padding:0px 0px 0px 0px;}<\/style>\n<p class=\"kt-adv-heading_513143-c212 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_513143-c212\"><strong>E-mail<\/strong><\/p>\n\n\n\n<p class=\"has-white-color has-text-color\">canaldedenuncias@rededor.com.br<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:100px\">\n<div class=\"wp-block-image\"><figure class=\"alignleft size-full\"><img loading=\"lazy\" width=\"75\" height=\"74\" src=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/04\/Carta-1.png\" alt=\"\" class=\"wp-image-1626\"\/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:692px\"><style id=\"kb-advancedheading_f98145-3513\">#kt-adv-heading_f98145-3513, #kt-adv-heading_f98145-3513 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_f98145-3513[data-kb-block=\"kb-adv-heading_f98145-3513\"], .kadence-advanced-heading-wrapper .kt-adv-heading_f98145-3513[data-kb-block=\"kb-adv-heading_f98145-3513\"]{color:#00274f;}#kt-adv-heading_f98145-3513 mark, #kt-adv-heading_f98145-3513 .wp-block-kadence-advancedheading mark, .kt-adv-heading_f98145-3513[data-kb-block=\"kb-adv-heading_f98145-3513\"] mark{padding:0px 0px 0px 0px;}<\/style>\n<p class=\"kt-adv-heading_f98145-3513 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_f98145-3513\"><strong>Mailing address<\/strong><\/p>\n\n\n\n<p class=\"has-white-color has-text-color\">Av. Volunt\u00e1rios da P\u00e1tria, 138 \u2013 Botafogo \u2013<br>Rio de Janeiro\/ RJ. CEP: 22270-010.<br>(Attn. Compliance Department).<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style id=\"kb-advancedheading_a9f3df-7d\">#kt-adv-heading_a9f3df-7d, #kt-adv-heading_a9f3df-7d .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_a9f3df-7d[data-kb-block=\"kb-adv-heading_a9f3df-7d\"], .kadence-advanced-heading-wrapper .kt-adv-heading_a9f3df-7d[data-kb-block=\"kb-adv-heading_a9f3df-7d\"]{text-align:left;color:#00274f;}#kt-adv-heading_a9f3df-7d mark, #kt-adv-heading_a9f3df-7d .wp-block-kadence-advancedheading mark, .kt-adv-heading_a9f3df-7d[data-kb-block=\"kb-adv-heading_a9f3df-7d\"] mark{padding:0px 0px 0px 0px;}<\/style>\n<h4 class=\"kt-adv-heading_a9f3df-7d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_a9f3df-7d\"><strong>Cases involving D\u2019Or Consultoria can be reported to its own Whistleblowing Channel:<\/strong><\/h4>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:100px\">\n<div class=\"wp-block-image\"><figure class=\"alignleft size-full\"><img loading=\"lazy\" width=\"75\" height=\"74\" src=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/04\/telefone-2.png\" alt=\"\" class=\"wp-image-1615\"\/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:692px\"><style id=\"kb-advancedheading_cdb568-6615\">#kt-adv-heading_cdb568-6615, #kt-adv-heading_cdb568-6615 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_cdb568-6615[data-kb-block=\"kb-adv-heading_cdb568-6615\"], .kadence-advanced-heading-wrapper .kt-adv-heading_cdb568-6615[data-kb-block=\"kb-adv-heading_cdb568-6615\"]{color:#00274f;}#kt-adv-heading_cdb568-6615 mark, #kt-adv-heading_cdb568-6615 .wp-block-kadence-advancedheading mark, .kt-adv-heading_cdb568-6615[data-kb-block=\"kb-adv-heading_cdb568-6615\"] mark{padding:0px 0px 0px 0px;}<\/style>\n<p class=\"kt-adv-heading_cdb568-6615 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_cdb568-6615\"><strong>Telephone<\/strong><\/p>\n\n\n\n<p class=\"has-white-color has-text-color\">0800 4504510<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:100px\">\n<div class=\"wp-block-image\"><figure class=\"alignleft size-full\"><img loading=\"lazy\" width=\"75\" height=\"74\" src=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/04\/site-3.png\" alt=\"\" class=\"wp-image-1617\"\/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:692px\"><style id=\"kb-advancedheading_b40402-cf16\">#kt-adv-heading_b40402-cf16, #kt-adv-heading_b40402-cf16 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_b40402-cf16[data-kb-block=\"kb-adv-heading_b40402-cf16\"], .kadence-advanced-heading-wrapper .kt-adv-heading_b40402-cf16[data-kb-block=\"kb-adv-heading_b40402-cf16\"]{color:#00274f;}#kt-adv-heading_b40402-cf16 mark, #kt-adv-heading_b40402-cf16 .wp-block-kadence-advancedheading mark, .kt-adv-heading_b40402-cf16[data-kb-block=\"kb-adv-heading_b40402-cf16\"] mark{padding:0px 0px 0px 0px;}<\/style>\n<p class=\"kt-adv-heading_b40402-cf16 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_b40402-cf16\"><strong>Website<\/strong><\/p>\n\n\n\n<p class=\"has-white-color has-text-color\">www.canalconfidencial.com.br\/dorconsultoria<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:100px\">\n<div class=\"wp-block-image\"><figure class=\"alignleft size-full\"><img loading=\"lazy\" width=\"75\" height=\"74\" src=\"https:\/\/rededor2021.blendon.com.br\/wp-content\/uploads\/2022\/04\/E-mail-2.png\" alt=\"\" class=\"wp-image-1618\"\/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:692px\"><style id=\"kb-advancedheading_9488e5-c817\">#kt-adv-heading_9488e5-c817, #kt-adv-heading_9488e5-c817 .wp-block-kadence-advancedheading, .wp-block-kadence-advancedheading.kt-adv-heading_9488e5-c817[data-kb-block=\"kb-adv-heading_9488e5-c817\"], .kadence-advanced-heading-wrapper .kt-adv-heading_9488e5-c817[data-kb-block=\"kb-adv-heading_9488e5-c817\"]{color:#00274f;}#kt-adv-heading_9488e5-c817 mark, #kt-adv-heading_9488e5-c817 .wp-block-kadence-advancedheading mark, .kt-adv-heading_9488e5-c817[data-kb-block=\"kb-adv-heading_9488e5-c817\"] mark{padding:0px 0px 0px 0px;}<\/style>\n<p class=\"kt-adv-heading_9488e5-c817 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_9488e5-c817\"><strong>E-mail<\/strong><\/p>\n\n\n\n<p class=\"has-white-color has-text-color\">canaldedenuncias@rededor.com.br<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\"><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Rede D\u2019Or S\u00e3o Luiz, we are committed to keeping the highest ethics and integrity standards in our care delivery practices and in the relationship with all stakeholders, including our commercial transactions. Therefore, we have a Code of Conduct, which lays down all our principles, an Anti-Corruption Corporate Policy and an Integrity Program. Full compliance &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/rededor2021.blendon.com.br\/en\/integrity-and-compliance\/\"> <span class=\"screen-reader-text\">Integrity and compliance<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":4988,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Integrity and compliance - Rede D\u00b4Or<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rededor2021.blendon.com.br\/en\/integrity-and-compliance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Integrity and compliance - Rede D\u00b4Or\" \/>\n<meta property=\"og:description\" content=\"At Rede D\u2019Or S\u00e3o Luiz, we are committed to keeping the highest ethics and integrity standards in our care delivery practices and in the relationship with all stakeholders, including our commercial transactions. 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